FAQ

We are one of over 400 dispensaries in Canada that not are currently operating as a federally licensed Cannabis provider.

Due to recent changes in pot legislation, the government is still developing its’ system of licensed providers. The current infrastructure does not yet have the capacity to supply the increasing demand for recreational and medical marijuana use.

By operating outside the federal system, we are able to continue supplying our clients with only the best in cannabis flower strains from local, small-batch growers.

We believe that cannabis consumers should have the ability to choose the method of ingesting cannabis that best suits their needs.

Our current status means that we can continue offering artisanal edibles, concentrates, and topical products that are not currently included under the umbrella of legalization.

Account Login/Reset:
We would like to inform our clients of a recent email glitch in our system. If you are not able to access your account, please contact shopmanager@pinkjoint.shop and we will be able to reset your password for you.

As Pink Joint is not a licensed provider, we are able to avoid charging both federal excise duties and provincial taxes on marijuana purchases. We are happy to pass on those savings to our clients by keeping our prices fair and affordable.

Today as Canadians you can order your favorite cannabis products from trusted brands, right from the comfort of your couch. No matter where you are across the country, you can enjoy the security and convenience of having your order delivered right to your door. Are you asking yourself “Should I buy my weed online?. Here at Pink Joint we make it simple for you.

Enjoy a diverse selection of products far beyond what is possible for government-regulated dispensaries, with a quick turnover that guarantees that every order will arrive at its freshest. That’s why you should buy weed Online.

Click here and enter your desired username, email address and password. You will then receive an email to confirm your contact info is correct. Click the confirmation link and log in with your username and password to start shopping right away!

Account Login/Reset:
We would like to inform our clients of a recent email glitch in our system. If you are not able to access your account, please contact shopmanager@pinkjoint.shop and we will be able to reset your password for you.

Click here and enter your desired username, email address and password. You will then receive an email to confirm your contact info is correct. Click the confirmation link and log in with your username and password to start shopping right away!

Account Login/Reset:
We would like to inform our clients of a recent email glitch in our system. If you are not able to access your account, please contact shopmanager@pinkjoint.shop and we will be able to reset your password for you.

Nope. At this time we are unable to ship anywhere outside of Canada.

Yes. All clients must provide proof of age and Canadian residence by submitting one piece of government-issued photo ID.

We only accept the following cards:

provincial drivers’ license
provincial identification card (BC ID, Alberta ID, etc)
Canadian citizenship card
passport

All ID cards provided must still be valid.

ID cards past their expiration date will not be accepted.

You may email your ID to our processing team (transfer2pink@gmail.com) for quick verification.

Please email your scanned or photographed ID card to our customer satisfaction team at (transfer2pink@gmail.com)

Our customer service team is online and available Monday-Friday between the hours of 10am and 6pm PST, and between 1pm and 6pm PST on weekends.

Registrations submitted within business hours will be approved on the same day, if all info is completed and submitted as instructed. Registrations submitted outside business hours will be verified and approved on the following day.

If there are any omissions or incorrect ID submitted, we will contact you via email to follow up. Incorrect registration submission will result in a longer wait time.

Account Login/Reset:
We would like to inform our clients of a recent email glitch in our system. If you are not able to access your account, please contact shopmanager@pinkjoint.shop and we will be able to reset your password for you.

Our stock is updated on a daily basis. Due to the nature of the cannabis industry, availability is often dependent on the individual grower and/or supplier’s crop cycle and/or production schedule.

Pink Joint is passionate about supporting local businesses and independent artisans. We believe in promoting products that are handcrafted with love, attention and high ethical standards. As a result, some of our products are created in small batches, and may have longer restocking times once sold out.

Our order processing systems have been planned to minimize any chance of this result. However, on the off chance that we can not fill the order as placed, our customer service agents will contact you directly to organize either a refund or replacement that works for you.

No. Whether you want a little or a lot, Pink Joint is always here for you.

No. As we are not participating in the licensed provider system, we are not bound to charge excise duty or provincial taxes on any purchases. We are happy to pass those savings on to our customers!

At this time, we accept payments by e-transfer only.

You can send an e-transfers through online personal banking. This process varies slightly depending on your institution. We have included basic instructions here. Please check with your financial institution if you need more detailed assistance.
No problem! They just need to follow the instructions as stated here.

We keep all orders on hold for 5 days pending payment. Any orders still unpaid after this time will be automatically cancelled.

We understand that discretion is of the utmost importance. We package all orders in airtight, vacuum sealed containers inside plain unmarked boxes.

You will receive an email update from our customer service team when your package has been scanned in at the post office. From then on, you can use the tracking number provided to check your order’s progress at canadapost.com.

We use Canada Post for all shipments nationwide. You may select your preferred service (regular, Xpresspost, priority or expedited parcel) upon checkout.

Estimated Shipping Time as per Canada Post:

Processing time: 1-2 business days for processing to complete.
Standard shipping: 5-9 business days for shipping to complete. 
Express shipping: May take up to 2-7 business days to complete.

We offer Free Standard Shipping on all orders over $100

You have up to 14 days after receipt of product to contact us for a full refund or replacement.

In many cases, proof of defect may be provided in photo or video form. Higher priced items such as rechargeable vape pens and bongs will need to be sent back via Canada Post to our offices for confirmation.

All return postage must be paid by the customer. Once product damage or defect is confirmed, the return postage amount will be included in the refund.

Replacement items will be included with your next purchase, and can not be sent separately.

Please contact our customer service agents with a photo of your order as received. We can assist you by including your missing item with your next order, or assigning a credit to your account.

We aim to have every order processed and scanned at the post office within 48 hours of accepting your e-transfer. Holidays or flash sales may cause some delays in processing as we are dealing with busier than normal website traffic.

Current Canada Post strike actions mean that our usual delivery time frame will be extended for many of our clients.

Canada Post is currently holding rotating 24-hr strikes in the cities of Victoria, Edmonton, Windsor, Halifax, and the Greater Toronto Area (with the exception of Scarborough) and most of the 905 region. More info and regular updates here.

Toronto is a key processing hub for mail and parcels across Canada. The rotating strike will therefore have a significant impact on operations nationwide.

Expect delivery delays of up to one week.
Use of a trackable shipping option with all orders is highly recommended.

Please contact canada post directly, with your tracking number at hand.

If the package has not left Pink Joint’s processing department yet, we will be happy to correct your address before it is shipped.

Once a package is scanned by Canada Post, we are unable to change the “ship to” address. Please contact Canada Post directly. Read here for more details.[LINK]

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